Refund policy
Return Policy
Because our products are made to order, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or wrong color selection. Please review product details, sizing, and color options carefully before placing your order.
Damaged, Defective, or Mislabeled Items
If your item arrives damaged, defective, or mislabeled, please contact us within 30 days of delivery at untzapparel@gmail.com.
To help us resolve the issue, please include:
- Your order number
- A brief description of the issue
- Clear photos of the item, packaging, and any visible damage, defect, or labeling error
Once we review your request, we’ll work with our fulfillment partner to determine whether your item qualifies for a replacement or refund.
Return Instructions
Please do not send any items back without contacting us first. Items returned without prior approval may not be accepted.
If a return is required, we’ll provide instructions on how and where to send your package.
Approved product returns may be sent to:
UNTZ Apparel Returns
217 Wrangler Drive
Coppell, TX 75019
United States
This address is for approved product returns only.
Refunds and Replacements
If your claim is approved, we’ll either replace the item or issue a refund to your original payment method.
Refunds are typically processed within 10 business days after approval. Please remember that your bank or credit card company may take additional time to process and post the refund.
For any return or order issue, please contact us at untzapparel@gmail.com.